Datalytics Help & Support
We are here to help! Learn all about our contact methods and response times.
Contact methods
Telephone
Severity of reported cases
Please, keep in mind that response time may vary according to the severity of the problem:
Severity 1
Problem that disables the use of the platform.
4 hs response time.
Severity 2
Problem that makes it impossible to use a module/funcionality of the solution.
8 hs response time.
Severity 3
Minor issue partially affecting a module.
12 hs response time.
Response time is the time elapsed from the receipt of a support request to the assignment of a person in charge of the troubleshooting and resolution process.
The times are taken taking into account that the working hours are from Monday to Friday (except holidays in Argentina) from 9 a.m. to 6 p.m.
